Returns & Refunds
If something went wrong — we are here to help
We want every order to make you happy. If something did not go as expected — contact us and we will review the situation and find a solution.
Coffee & Food Products
When a Return Is Possible
Coffee is a food product,
therefore returns are only possible in the following cases:
The product arrived damaged
(torn, crushed or unsealed packaging)
The product does not match the order
(wrong coffee, wrong roaster or wrong weight)
The product was expired upon delivery
Personal taste preferences are not a valid reason for return —
specialty coffee has a distinctive and sometimes unconventional flavor profile,
which we describe honestly on every product page.
What to Do
1
Contact us within 48 hours after receiving your order.
2
Attach photos of the damage or issue.
3
Include your order number.
We will respond within one business day
and offer either a replacement
or a refund —
whichever you prefer.
Equipment & Brewing Tools
Returning an Unused Product
Brewing equipment and accessories
(drippers, servers, Chemex and more)
may be returned within 14 days after delivery if:
The product has not been used
The original packaging and all accessories are included
The product has no signs of use
In this case,
return shipping costs are covered by the customer.
Returns for Damage or Manufacturing Defects
If the product arrived damaged
or has a manufacturing defect —
contact us within 48 hours
and attach photos.
We will arrange a replacement
or a full refund at our expense.
Refunds
Refund Timing & Methods
Visa / Mastercard:
3–10 business days
(depending on your bank)
PayPal: 1–3 business days
Cash on Delivery: refund in cash or by bank transfer — by agreement
We initiate the refund immediately after confirming the situation.
PayPal: 1–3 business days
Cash on Delivery: refund in cash or by bank transfer — by agreement
We initiate the refund immediately after confirming the situation.
FAQ
?
The coffee tastes too acidic or too bitter for me. Can I return it?
Unfortunately, no —
personal taste preferences are not a valid reason
for returning a food product.
However, contact us —
we will gladly help you choose a coffee
that better matches your taste.
?
The package arrived crushed, but the coffee inside seems fine. Is that okay?
If the packaging was damaged —
please contact us and attach photos.
Even if the coffee looks fine,
damaged sealing may affect freshness.
?
I ordered ground coffee but received whole beans. What should I do?
That is our mistake.
Contact us with a photo and your order number —
we will send the correct product at our expense.
?
My dripper broke during delivery. What should I do?
Contact us within 48 hours
and attach photos of the damage.
We will arrange a replacement
or a refund at our expense.
?
How can I contact you?
By email or through the contact form on the website.
We usually respond within one business day.